A centralized workspace enabling teams to manage customer conversations, collaborate efficiently, and deliver consistent service across channels.
Riyadh, Saudi Arabia – Javna, a leading CPaaS and AI-powered customer engagement platform in the MENA region, today announced the launch of its Enterprise-Grade Unified Inbox, designed to help organizations manage customer conversations across WhatsApp, Instagram, Messenger, and Webchat through a single, secure interface.
The Unified Inbox consolidates all customer interactions into one workspace, enabling support, sales, and operations teams to collaborate more effectively, respond faster, and maintain consistent service quality across channels. The solution is fully integrated within Javna’s unified customer engagement platform, connecting conversations with automation, notifications, verification, and campaigns.
“As customer interactions continue to span multiple channels, teams need a single system of record for conversations,” said Mansour Mansour, CEO of Javna. “Our Unified Inbox provides enterprises with the visibility, control, and efficiency required to manage conversations at scale while maintaining service quality and operational consistency.”
“Fragmented inboxes create friction for both customers and internal teams,” said Bashar Rihani, Marketing Director at Javna. “By unifying conversations across channels, organizations can improve response times, collaboration, and overall customer experience.”
Built for Team Collaboration and Operational Efficiency
Javna’s Unified Inbox is designed to support enterprise support and sales operations, offering capabilities such as:
- Multi-agent access with role-based permissions
- Internal notes, tags, and conversation assignment
- SLA tracking and priority routing
- Seamless handover between automation and human agents
- Conversation history and customer context
These features enable teams to collaborate efficiently while maintaining accountability and service-level performance.
Enterprise-Grade Security, Scalability, and Integration
The Unified Inbox is built on Javna’s enterprise messaging infrastructure and provides:
- Secure, centralized conversation management
- High availability and performance at scale
- Native integration with WhatsApp Business Platform and social messaging channels
- APIs and webhooks for CRM, ticketing, and system integrations
- Centralized analytics and reporting
The solution is well suited for organizations across e-commerce, healthcare, fintech, logistics, and hospitality, where managing high volumes of customer conversations is business-critical.
Unified Within Javna’s Customer Engagement Platform
The Unified Inbox is natively integrated with Javna’s broader platform, enabling organizations to manage conversations, campaigns, notifications, verification, and AI-powered automation from a single system.
This unified architecture reduces operational complexity, improves data consistency, and supports a more connected customer experience across all digital touchpoints.
About Javna
Javna is a leading CPaaS and AI-powered customer engagement platform serving enterprises and fast-growing businesses across the MENA region and beyond. Javna enables organizations to connect and engage with their customers through WhatsApp Business Platform, messaging apps, and AI-driven automation, all delivered through a unified platform.
Since its founding in 2001, Javna has cemented its leadership with 1,500+ global network connections and 140+ direct mobile operator integrations, delivering enterprise-grade scalability, reliability, and reach. Javna empowers businesses to create meaningful customer connections across every stage of the customer journey.
For more information, visit www.javna.com
Contact Information:
Javna Communications Team
Email: hello@javna.com
