A no-code platform enabling businesses to build, deploy, and manage AI-powered chatbots across key customer communication channels.
Riyadh, Saudi Arabia, Dec, 2025, Javna, a leading CPaaS and AI-powered customer engagement platform in the MENA region, today announced the launch of its No-Code Multilingual AI Chatbot Builder, designed to help businesses automate customer interactions across WhatsApp, Instagram, Messenger, and Webchat without the need for development resources.
The new chatbot builder enables business teams to design and deploy AI-powered chatbots using a drag-and-drop, no-code interface, allowing faster automation across marketing, sales, and customer support use cases. The solution is fully integrated within Javna’s Unified Customer Conversation Platform, ensuring seamless handover between AI-driven automation and human agents when required.
With native support for Arabic and English, including full right-to-left (RTL) experiences, the chatbot builder is purpose-built for organizations operating across the MENA region.
“AI automation should be accessible across the organization, not limited to technical teams,” said Mansour Mansour, CEO of Javna. “Our no-code chatbot builder enables businesses to deploy intelligent, multilingual customer assistants quickly, while maintaining control, consistency, and enterprise-grade reliability.”
“This release empowers marketing, sales, and support teams to automate conversations that drive measurable business outcomes,” said Bashar Rihani, Marketing Director at Javna. “By combining no-code design with AI automation, businesses can engage customers more effectively across every stage of the customer journey.”
Designed for Marketing, Sales, and Customer Support Automation
Javna’s No-Code Multilingual AI Chatbot Builder enables organizations to automate a wide range of customer engagement scenarios, including:
- Lead qualification and sales inquiries
- Product discovery and recommendations
- Frequently asked questions (FAQs)
- Order status, delivery, and post-purchase support
- Appointment booking and confirmations
The builder supports hybrid conversation models, allowing AI-driven automation, predefined flows, and live agent escalation to work together within a single conversation.
Enterprise-Ready and Fully Integrated
The chatbot builder is natively integrated with Javna’s broader platform capabilities, including:
- WhatsApp Business Platform templates and compliance controls
- Unified Inbox for team collaboration and conversation management
- Campaign Manager for proactive customer engagement
- Notifications, alerts, and verification workflows
- APIs and webhooks for advanced integrations
This unified architecture enables businesses to manage automation, conversations, and performance analytics from a single platform, reducing operational complexity and tool fragmentation.
About Javna
Javna is a leading CPaaS and AI-powered customer engagement platform serving enterprises and fast-growing businesses across the MENA region and beyond. Javna enables organizations to connect and engage with their customers through WhatsApp Business Platform, messaging apps, and AI-driven automation, all delivered through a unified platform.
Since its founding in 2001, Javna has cemented its leadership with 1,500+ global network connections and 140+ direct mobile operator integrations, delivering enterprise-grade scalability, reliability, and reach. Javna empowers businesses to create meaningful customer connections across every stage of the customer journey.
For more information, visit www.javna.com
Contact Information:
Javna Communications Team
Email: hello@javna.com
