Start Messaging on Instagram
Connect With Customers on Instagram, Instantly and at Scale.
Engage followers, answer inquiries, automate replies, and turn conversations into conversions using Javna’s Instagram Messaging API, powered by AI and automation.
Meta Business Partner
Engage. Respond. Convert
Turn Instagram Conversations Into Growth
Instagram is where customers discover products, ask questions, and expect fast responses. With Javna, you can automate engagement, deliver instant replies, and manage every conversation from a unified inbox, powered by AI.
Instant Engagement
Respond in seconds
Turn Instagram into a real-time communication channel that delights customers.
AI-Powered Automation
Automate replies and FAQs
Let AI handle common questions while your team focuses on closing sales.
Unified Messaging
Manage Instagram DMs
alongside WhatsApp, Messenger, and Web Chat. Never lose a conversation.
Measurable Impact
Track conversations, response times, agent performance, and engagement rates.
Better Customer Experiences
Personalized responses
Product suggestions, and real-time support boost satisfaction and loyalty.
Inquiries. Orders. Conversations.
Power Every Customer Interaction on Instagram
From product inquiries to order tracking and promotional campaigns, Javna enables businesses to automate, streamline, and personalize every conversation inside Instagram DMs.
Product Discovery
Instant answers lead to more sales.
Automate replies to product questions, sizes, availability, pricing, and recommendations — helping customers decide faster.
Automated Replies & FAQs
Reduce workload with AI-powered automation.
Handle common FAQs automatically, including shipping details, return policies, store hours, and ordering steps.
Lead Capture & Qualification
Turn followers into qualified leads.
Collect customer information directly inside Instagram DMs and route leads to the right team or chatbot for instant follow-up.
Social Commerce & Checkout Support
Guide customers from DM to purchase.
Send product links, assist with checkout issues, and verify order details to streamline the conversion process.
Order Tracking
Reduce “Where is my order?” inquiries.
Provide automated tracking updates, delivery status alerts, and post-purchase support through direct messages.
Customer Support
Resolve issues quickly.
Offer real-time assistance for refunds, exchanges, order changes, and general support — all inside the DM.
All Channels. One Platform.
Integrate Instagram Into a Truly Unified Customer Experience
With Javna, Instagram Messaging becomes part of a complete omnichannel ecosystem, connecting Instagram DMs with WhatsApp, Messenger, and Web Chat in one unified inbox for seamless engagement.
Unified Team Inbox
Manage Instagram DMs alongside WhatsApp, Messenger, and Webchat، without switching tools.
Cross-Channel Automation
Trigger automated flows that span multiple channels – Instagram inquiry → WhatsApp follow-up.
AI Chatbot Across Channels
Build one AI chatbot that works on Instagram, WhatsApp, Messenger, and Webchat simultaneously.
Seamless Customer Handoffs
Move conversations from Instagram to WhatsApp or webchat for support, payments, or follow-ups.
Centralized Customer Profiles
See the full conversation history across channels, in one place.
Automate. Personalize. Grow.
Powerful Features Built for Instagram Messaging
With Javna, businesses can automate conversations, respond instantly, unify all Instagram DMs with other channels, and deliver personalized support at scale, all powered by AI and automation.
AI Auto-Replies
Automate answers for product questions, availability, pricing, store info, and more, instantly.
Unified Inbox for Instagram DMs
Manage all Instagram messages inside a single platform alongside WhatsApp, Messenger, and Webchat.
Instagram AI Chatbot
Build a chatbot that assists customers 24/7 with product discovery, answers, support, and lead capture.
Conversation Tagging & Routing
Automatically route Instagram conversations to the right team, sales, support, or fulfillment.
Rich Media Messaging
Send images, videos, carousels, product cards, CTAs, and more.
Agent Handoff to Human Support
Let AI handle the start, and transfer complex cases to human agents instantly.
Reliable. Secure. Global. Scalable.
Trusted by Global Brands
Proven at Scale
With over 20 years of experience and a presence that spans 7 continents, Javna is trusted by 1,300+ global brands to deliver billions of interactions to billions of users. Backed by 24/7 support and enterprise-grade security.
20 years
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Years of Innovation
A legacy of building reliable communication solutions for enterprises worldwide.
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Global Coverage
Reach customers in every market with direct Tier-1 operator connectivity.
20 years
B+
Message Interactions Delivered
Ensuring reliable, large-scale communication performance across all channels.
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Users Reachable
Connected directly to customers locally and globally.
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Global Brands Trust Javna
across retail, banking, telecom, healthcare, and more.
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Customer Support
Dedicated teams ready to assist you anytime, anywhere.
Connect. Engage. Grow.
Engage Your Customers on Instagram, Faster and Smarter
Deliver instant responses, automate conversations, and convert followers into loyal customers on Instagram with Javna. built for speed, personalization, and scale.