Parcelat Slashes Response Times by 80% with Javna’s WhatsApp Zendesk Integration
July 13, 2025
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Parcelat, Saudi Arabia’s leading smart-locker network, transformed its customer service and marketing operations by integrating WhatsApp with Zendesk using Javna’s omnichannel engagement suite. Facing rising customer inquiries and operational silos, Parcelat deployed Javna’s AI-powered chatbot and native Zendesk connector—cutting response times by 80%, reducing agent workload by half, and achieving 95% engagement across 2,700 weekly WhatsApp chats. With seamless campaign execution and real-time automation, Parcelat now delivers exceptional support at scale without increasing headcount.
